Our store ships to more than 200 countries and you can enjoy free shipping on all items sold on our store
Estimated Delivery Time is 7-30 business days.
Note: The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days.
Different items have their own processing time, which is what we cannot control. But what we can do is try the best to let you receive your items as soon as possible.
The following cases should be taken into consideration regarding shipping times:
1. Weight and dimensions of a package
2. Place of Dispatch
When will you receive your ordered items?
Exclude force majeure (bad weather, strikes, wars etc.), the following 3 factors should be taken into consideration.
1) Shipping Method: Delivery time varies with shipping methods. For example, DHL takes 2-4 business days while EMS takes 3-8 business days.
2) Time in transit varies depending on where you’re located and where your package is coming from.
It is clear that all shipments being sent to and from a country or region must clear customs first. That is usually the obligation of customers. Different countries have different tax rule on the imported goods. Therefore, it will be better if you know your county’s custom policies before your order in case of some troubles.
There are some responsibilities you should know about clearly who has to take once something unexpected happens.
If the items are detained by Customs after the shipment left the seller’s country, the buyer is responsible for clearance of the detained items.
It is the buyer’s responsibility for any custom duty fees that may be charged upon delivery.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of our store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of our store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.